Tigo Tanzania Vacancies (8 Jobs) APPYLY

COPS Relations and Monitoring Officer (Grade 8)


JOB PURPOSE
This Role will be responsible with providing Mobile Financial Services
(MFS) with visibility, communication, training & management of COPS
(Call Center/Shops) KPI’s

CORE RESPONSIBILITIES

• Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
• MFS KPI Monitoring within COPS Channels (Call Center & Shops)
• MFS Biweekly Communications & Announcements within COPS Channels
• (Call Center & Shops)
• Weekly Visits to COPS Channels (Call Center & Shops) for alignment &
• resolutions of pressing issues
• Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call
• Center & Shops)

QUALIFICATION & EXPERIENCE*

-University Degree in Business Administration, Social Science and

related field

-Good leadership, management and team building skills;

-3 years relevant experience in a Financial related insituions;

-Good knowledge of Customer Care & Customer Relations;

-Excellent planning, organizational and problem solving skills;

-Ability to manage multiple priorities and deadlines;

-Excellent oral and written communication skills;

APPLY ONLINE THROUGH

https://www.tigo.co.tz/careers

TO APPLY CLICK HERE

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